Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Contact and enquiry details: name, business email, phone, company, job title, country, and the product, plan or number of seats you ask about, collected through our contact, quote and demo forms.
• Billing details: name, email, phone, company, country, GSTIN (optional), billing address, and the plan, seats, invoice reference or amount you pay, collected on our checkout and payment pages.
• Payment information: payments are processed by Razorpay. You enter your card, UPI, net banking or wallet details on Razorpay’s checkout, and they go to Razorpay, not to us. We never see or store your full card details, CVV, UPI PIN or banking passwords. From Razorpay we receive the payment ID, order ID, amount, currency, status and date of each payment, and limited details such as the payment method used, which we keep as our payment record.
• Agent Guru account and training data: the names, work emails and roles of the team members you add, the brand, branch or team they belong to, the voice recordings and transcripts of their practice sessions with the live coach, and their scores, attempts and certification records.
• Content you submit: presentations, scripts, price lists and product facts for Agent Guru; product photos, brand assets, briefs and prompts for Agent Jasmine; and the lessons, images and posts we produce for you.
• Communications: emails, calls and support requests you send us.
• Technical data: IP address, browser and device type, and the pages requested, recorded in our server logs for security and troubleshooting. We do not use analytics or advertising tools on postmantra.com.

2. How We Use Your Information

• To deliver, maintain, and improve the Services, including setting up Agent Guru accounts and producing Agent Jasmine work.
• To respond to your quote, demo or contact request and to contact you about Post Mantra.
• To process payments, issue invoices and receipts, and manage your subscription.
• To keep accounting and tax records and comply with other legal obligations.
• To detect, prevent, and address fraud, abuse, or security incidents.
• With your consent, to send product updates and marketing.

3. Legal Basis (EEA / UK Users)

Where applicable, we process personal information on the basis of your consent, the performance of a contract with you, our legitimate interests (operating and improving the Services), and compliance with legal obligations.

4. Voice Recordings and Transcripts (Agent Guru)

Agent Guru records each team member’s practice sessions with the live coach, and transcribes them, so that it can score the session and give feedback. As the customer, your organisation decides:

• Retention: recordings and transcripts are kept for the period you choose, then deleted.
• Access: your administrators control who signs in and who can see results.
• Export: you can export your scripts, rubrics and results whenever you want.

The coach trains your team and does not need your customers’ information, so please keep customer personal data out of practice sessions. Your organisation should tell its team members that their practice sessions are recorded before they start.

5. AI Training & Your Content

Content you submit, including Agent Guru recordings and transcripts, is used to provide the Services to you. We do not use customer content to train our public foundation models without your explicit, opt-in permission. Anonymised, aggregated usage signals may be used to improve the Services.

6. Sharing of Information

We share information only as described below:

• Payment processing: Razorpay processes the payments made on postmantra.com, under its own terms and privacy policy. We pass Razorpay the order details it needs to take the payment, such as the amount and the name, email and phone you enter.
• Service providers: vetted vendors that help us operate the Services (cloud hosting and computing, including the providers that run the Services’ AI features, and email delivery) under confidentiality obligations.
• Legal & safety: when required by law, court order, or to protect rights, property, or safety.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with appropriate notice where required.

We do not sell your personal information.

7. Cookies

Cookies are small text files placed on your device when you visit a website. Related technologies, such as local storage and pixel tags, are covered by this section too.

What we use

We do not use analytics, advertising or tracking cookies on postmantra.com. We use only what is strictly necessary for the site and its payment pages to work.

Third parties

• Razorpay: its checkout loads only when you choose to pay, and it may set the cookies it needs for payment security and fraud prevention, under Razorpay’s own policies.
• Google Fonts: the site’s typefaces are served by Google Fonts, which receives your browser’s IP address to deliver them.

Managing cookies

Most browsers let you view, manage, delete, and block cookies:

• Google Chrome (opens in a new tab)
• Mozilla Firefox (opens in a new tab)
• Apple Safari (opens in a new tab)
• Microsoft Edge (opens in a new tab)

Blocking cookies on the payment pages may stop Razorpay’s checkout from working. We do not track visitors across websites, so a browser’s “Do Not Track” signal does not change how this site works.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. In particular:

• Agent Guru recordings and transcripts are kept for the period you choose, then deleted.
• Payment records and invoices are kept for as long as accounting and tax law requires.

You may request deletion of your account at any time, except for records we must keep by law.

9. Security

We use industry-standard technical and organisational measures, such as encryption in transit, access controls, and regular reviews, to protect your information. Payment details are entered on Razorpay’s checkout, not on our servers. No system is perfectly secure; we cannot guarantee absolute security.

10. International Transfers

Your information may be processed in countries outside your own. Where required, we use appropriate safeguards such as standard contractual clauses to ensure your information remains protected. Agent Guru Command plans offer regional data hosting.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing.
• Port your data to another service.
• Withdraw consent where we rely on consent.
• Lodge a complaint with your local data protection authority.

To exercise these rights, or to raise a privacy concern or grievance, email admin@aarlanextech.com with the subject “Privacy request”. We may need to verify your identity before we act on a request. If you use Agent Guru through your employer, your employer controls your account, and we may refer your request to them.

12. Children’s Privacy

The Services are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated date at the top reflects the most recent revision. Material changes will be highlighted on this page or notified to you directly where appropriate.

14. Contact

Questions or requests about your personal information? Reach us here: